SupportSoft
CUSTOM IoT & CONNECTED SOFTWARE DEVELOPMENT

Making Connected
Technology Work Smarter
for Your Business

We build intelligent IoT software that connects devices, applications and business systems—turning real-time data into smarter decisions, seamless experiences and more connected operations.

Connected device integration
Real-time data insights
Web and mobile applications
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IoT Development Overview

From Connected Devices to Actionable Insights

IoT creates value when devices, data and software work together. A connected device may collect useful information, but businesses need the right systems to receive that data, understand what is happening and respond when something changes.

Supportsoft helps bring these elements together through custom applications, backend systems, integrations and monitoring interfaces designed around your business workflows.

Whether you're developing a new connected product or improving an existing IoT setup, the solution should make information easier to access, operations easier to manage and future improvements easier to implement.

Planning an app? Let’s talk.

Tell us what you’re looking to build, improve or solve. We’ll get back to you within a few hours, often within minutes.

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Four components of a connected IoT solution

01

Devices and Sensors

Connected equipment and sensors collect information about the physical environment, assets or operations.

Devices and Sensors 3D Illustration
02

Connectivity and Integration

Data moves between devices and software through suitable communication methods, gateways, APIs or existing platforms.

Connectivity and Integration 3D Illustration
03

Cloud and Backend Systems

Backend services process, store and organise device data, user permissions, events and application workflows.

Cloud and Backend Systems 3D Illustration
04

Applications and Dashboards

Web and mobile interfaces help teams monitor devices, review trends, manage alerts and make informed decisions.

Applications and Dashboards 3D Illustration
OUR SERVICES

Future-Ready IoT Solutions for Businesses

Every IoT project has different requirements. Some businesses need a monitoring dashboard for existing devices, while others need a connected mobile application, a backend platform or integrations between multiple systems.

Supportsoft can scope the software components around your current infrastructure, business goals and future plans.

See all Services
CONNECTED SOLUTIONS. REAL BUSINESS OUTCOMES.

Custom IoT Software Development

Build software around your devices, telemetry data and operational workflows rather than forcing your business to adapt to a generic platform. The scope includes backend services, business logic, user permissions, automation rules and connections to existing systems.

Custom Architecture End-to-End Development Backend Logic User Permissions Workflow Automation System Integrations
Custom IoT Software Development

PCB Design & Hardware Prototyping

Turn concepts into high-reliability physical hardware with end-to-end engineering. We deliver custom schematic design, multi-layer high-speed PCB layouts, BOM component sourcing, rapid SMD prototyping, DFM (Design for Manufacturing) optimization and EMC pre-compliance validation.

Schematic & Architecture Multi-Layer PCB Layout DFM & Prototyping BOM & Component Sourcing Signal Integrity & EMC Hardware Validation
PCB Design & Hardware Prototyping

Embedded & Firmware Development

High-performance, low-power embedded software built for microcontrollers and edge MPUs (STM32, ESP32, nRF52, ARM Cortex-M). Features robust RTOS kernels (FreeRTOS, Zephyr), board support packages (BSP), custom sensor drivers, power optimization and fail-safe over-the-air (OTA) update pipelines.

C / C++ Embedded FreeRTOS & Zephyr STM32 & ESP32 Secure Boot & OTA Low-Power Optimization Device Drivers & BSP
Embedded & Firmware Development

IoT Mobile App Development

Give users seamless access to connected-device telemetry and controls straight from iOS and Android smartphones. Features Bluetooth Low Energy (BLE) provisioning, local Wi-Fi onboarding, real-time command dispatch, threshold push alerts and activity logs.

iOS & Android Apps BLE Provisioning Real-Time Control Push Alerts Telemetry Streaming Device Onboarding
IoT Mobile App Development

IoT Web Dashboards & Monitoring

Present device data in a clear, actionable operational interface so teams can monitor fleet status, track performance metrics, investigate telemetry anomalies and manage remote configurations from a centralized, secure web hub.

Central Web Portal Fleet Monitoring Real-Time Telemetry Interactive Widgets Role-Based Access Diagnostic Logs
IoT Web Dashboards & Monitoring

IoT Cloud & Backend Platform

Develop elastic, resilient cloud backends that receive, ingest and manage millions of device telemetry events. Engineered using AWS IoT Core, Azure IoT Hub, serverless microservices, time-series data storage and secure enterprise REST/GraphQL APIs.

AWS IoT Core & Azure Time-Series Data Scalable Microservices REST & GraphQL APIs High Availability Data Encryption
IoT Cloud & Backend Platform

Device Connectivity & Integration

Connect supported devices, edge gateways, legacy industrial PLCs and third-party software systems so critical data flows uninterrupted. Spans MQTT, CoAP, LoRaWAN, BLE Mesh, Cellular (5G/NB-IoT), Modbus and enterprise ERP/CRM platforms.

MQTT & CoAP Protocols LoRaWAN & BLE Mesh Cellular 5G / NB-IoT Modbus & Industrial APIs Legacy System Sync Bidirectional Data
Device Connectivity & Integration

AI, Edge Analytics & Reporting

Turn high-volume device telemetry into proactive business intelligence. Implement on-device edge AI (TinyML), predictive maintenance models, automated anomaly detection, threshold notifications and custom executive reporting tailored to your team.

Edge AI & TinyML Predictive Maintenance Anomaly Detection Automated Alerts Operational Trends Custom Reporting
AI, Edge Analytics & Reporting
USE CASES

What Can You Build with IoT Development?

IoT can support a wide range of business operations, from monitoring equipment remotely to giving customers a better way to interact with connected products. The right approach depends on what your devices measure, what decisions users need to make and how the solution fits into existing workflows.

Remote Equipment Monitoring

View equipment status and incoming sensor data without relying entirely on manual checks. Configure suitable alerts to help teams identify issues that need attention.

Remote Equipment Monitoring

Remote Equipment Monitoring

View equipment status and incoming sensor data without relying entirely on manual checks. Configure suitable alerts to help teams identify issues that need attention.

Predictive
Maintenance Support

Predictive Maintenance Support

Predictive Maintenance Support

Organise equipment data and performance trends to help maintenance teams investigate potential issues. Predictive capabilities depend on the quality and availability of data and appropriate analytical methods.

Asset and Fleet
Tracking

Asset and Fleet Tracking

Asset and Fleet Tracking

Bring location or status information into a central interface to improve visibility across supported assets, vehicles and field operations.

Smart Building and
Energy Monitoring

Smart Building and Energy Monitoring

Smart Building and Energy

Bring environmental or energy-related readings together to help building and facilities teams understand usage patterns and identify areas for review.

Connected Products

Connected Products

Connected Products

Create applications that let customers or staff interact with supported connected products, manage settings and access relevant product information.

Production and
Operations Visibility

Production and Operations Visibility

Production & Operations

Combine relevant equipment and process data in a shared dashboard so teams can review operational status and respond to exceptions.

Have an IoT Project in Mind?

Whether you're planning a new connected application or improving an existing system, let's discuss your requirements and the most practical way to move forward.

INDUSTRIES WE SERVE

IoT Solutions for Every Industry

Our expertise spans multiple industries — creating smart, scalable, and future-ready IoT solutions that solve real challenges and drive meaningful impact.

  • Healthcare
  • Manufacturing
  • Logistics & Fleet
  • Agriculture
  • Energy & Utilities
  • Smart Buildings

Hospitals

Managing hospital operations smoothly to ensure better patient care and efficiency.

  • Remote Patient Monitoring
  • Asset & Equipment Tracking
  • Predictive Maintenance of Medical Equipment
  • Patient Flow Optimization
  • Hand Hygiene Compliance Monitoring

Patient Care

Providing compassionate and reliable care while improving patient experience every day.

  • Smart Medication Adherence
  • Remote Vital Signs Monitoring
  • Patient Engagement Portals
  • Clinical Workflow Automation

Telemedicine

Connecting patients and doctors remotely for timely medical consultations.

  • Wearables for Chronic Disease Management
  • Remote Diagnostics & Vital Monitoring
  • Virtual Consultation Dashboards

Emergency Services

Delivering quick and effective response during medical emergencies to save lives.

  • Connected Ambulance Systems
  • Emergency Dispatch Telemetry
  • Incident Route Optimization

Medical Devices

Designing and managing devices that support accurate diagnosis and treatment.

  • IoT-Enabled Implanted Devices
  • Medical Sensor Integration
  • Device Calibration & Firmware Updates

Elder Care

Supporting senior citizens with safe, comfortable and attentive healthcare solutions.

  • Assisted Living Monitoring
  • Fall Detection & Panic Alert Sensors
  • Elderly Safety Geo-Fencing

Industrial Automation

Making machines work smarter to simplify processes and save time.

  • Predictive Maintenance

Plant Operations

Keeping plant operations smooth, efficient and hassle-free every day.

  • Digital Twin of Factory

Facility Management

Managing facilities effectively to ensure safety, comfort and productivity.

  • Smart Energy Management

Quality Assurance

Ensuring products align standards through careful checks and consistent processes.

  • Real-time Quality Monitoring

Inventory Management

Keeping track of stock accurately to avoid shortages or excess.

  • IoT-based Inventory Tracking

Worker Safety

Protecting workers with practical solutions that prevent accidents and risks.

  • Wearable Safety Technology

Production Line

Making production lines run efficiently with organized workflows and processes.

  • Condition Monitoring & Optimization

Material Handling

Handling materials safely and efficiently to keep operations flowing.

  • Autonomous Guided Vehicles (AGVs)

Asset Management

Keeping track of assets and maintaining them for long-term use.

  • Asset Tracking & Utilization

Environmental Safety

Monitoring operations to ensure safety and compliance with environmental standards.

  • Hazard Monitoring Sensors

Fleet Management

Real-time visibility and control over your entire vehicle fleet to reduce costs and improve delivery.

  • Real-time GPS Vehicle Tracking
  • Driver Behaviour Monitoring
  • Route Optimization & Fuel Analytics
  • Predictive Fleet Maintenance
  • Cold Chain Vehicle Monitoring

Smart Warehousing & Supply Chain

End-to-end supply chain visibility from warehouse to last-mile delivery.

  • Smart Inventory & Stock Management
  • Shipment & Cargo Tracking
  • Automated Picking Systems
  • Cold Chain Compliance Monitoring
  • Last-Mile Delivery Optimization

Cold Chain Telemetry

Temperature-controlled logistics monitoring for food, pharmaceuticals, and sensitive cargo.

  • Real-Time Temperature Logging
  • Threshold Breach Instant Alerts
  • Compliance Audit Trails

Last-Mile Delivery Optimization

Connected dispatch and driver tracking for fast, accurate delivery execution.

  • Dynamic Route Optimization
  • Real-Time Customer ETA Alerts
  • Digital Proof of Delivery

Smart Farming

Precision agriculture solutions that maximize yield and minimize resource waste.

  • Soil Moisture & Nutrient Monitoring
  • Precision Drip Irrigation Automation
  • Crop Health & Disease Detection
  • Drone-based Field Monitoring
  • Weather & Micro-climate Sensors

Livestock & Cold Chain

Smart monitoring for animal health and temperature-sensitive agricultural supply chains.

  • Animal Health & Activity Tracking
  • Livestock Geo-fencing Systems
  • Post-harvest Temperature Monitoring
  • Smart Greenhouse Automation
  • Aquaculture Water Quality Monitoring

Drone Field Surveying

Aerial crop monitoring and spectral imaging for high-precision field analytics.

  • Drone Spectral Crop Surveying
  • Canopy Cover Analytics
  • Automated Pest Hazard Mapping

Smart Aquaculture

Real-time telemetry for fish farming and aquatic environmental control.

  • Dissolved Oxygen Sensors
  • Automated Feeding Controls
  • pH & Temperature Monitoring

Electric Utilities

Ensuring reliable electricity supply with smart monitoring and efficient operations.

  • Smart Grid Monitoring and Distribution
  • Grid Equipment Predictive Maintenance
  • Smart Metering and Demand Response
  • Automated Outage Detection and Response

Oil & Gas

Managing extraction and distribution safely while optimizing resources and processes.

  • Pipeline Monitoring and Leak Detection
  • Remote Asset Monitoring (Rigs and Refineries)

Water Utilities

Providing clean water through efficient treatment and delivery systems.

  • Smart Water Network Management

Renewable Energy

Developing sustainable energy solutions to power communities responsibly.

  • Wind Farm Monitoring and Optimization

Field Operations

Supporting on-ground teams with tools and solutions for smooth operations.

  • Utility Field Crew Safety Monitoring

Building Management Systems

Connected building infrastructure for energy savings, comfort, and operational efficiency.

  • Smart HVAC & Climate Control
  • Energy Consumption Monitoring
  • Smart Access Control & Visitor Management
  • Occupancy & Space Utilization Analytics
  • Predictive Building Maintenance

Security & Smart Retail

Intelligent surveillance, retail analytics, and customer experience solutions.

  • Smart Surveillance & Intrusion Detection
  • Smart Shelves & Inventory Management
  • Customer Foot Traffic Analysis
  • Dynamic Pricing & Digital Signage
  • Smart Lighting & Environmental Control

Smart HVAC & Climate Control

AI-driven climate optimization for commercial towers and residential complexes.

  • Automated Temperature Zoning
  • Energy Consumption Optimization
  • Filter Replacement & Maintenance Alerts

Access Control & Visitor Systems

Keyless touchless access and automated visitor registration for modern workplaces.

  • Mobile Credential Touchless Access
  • Visitor Badge Automation
  • Space Occupancy Live Tracking
IOT PLATFORM & APP PREVIEW

See How Our IoT Solutions Work

A connected ecosystem built for enterprise control. Simple, real-time, fast and powerful.

Pass-Patch Smart Thermometer (IoT Vitals)

Passpatch is an innovative Bluetooth-enabled smart thermometer app. It connects to IoT body temperature sensors for continuous fever detection, vital sync, and early warning alerts.

  • Bluetooth Low Energy (BLE) sensor auto-syncing
  • Real-time continuous body temperature graph & logs
  • Instant fever spikes & medical alert notifications
Request Live Demo Solution →
Smart Thermometer Dashboard
Smart Thermometer Dashboard
BLE Temperature Sensor Sync
BLE Temperature Sensor Sync
Real-Time Vitals & Fever Alerts
Real-Time Vitals & Fever Alerts
Patient Vitals Analytics
Patient Vitals Analytics
Medical History Log
Medical History Log

See How an IoT Monitoring Platform Can Work

A connected system becomes easier to understand when visitors can see how information might move through it. This preview demonstrates the relationship between device readings, dashboards and alerts.

1

Devices Collect Data

Sensors capture real-time readings

2

Data is Processed and Sent

Information is transferred securely to the platform

Dashboard
3

View on Dashboard

Monitor device status and key metrics

Threshold Exceeded Temperature is above the configured limit.
4

Receive Alerts

Get notified when a reading crosses a threshold

Connected Equipment Monitor Sample interface

Last 24 hours
Connected devices 24 Illustrative data
Devices needing review 2 Illustrative data

Sample sensor readings

Temperature sensor A 23.8°C
Temperature sensor B 27.1°C
Vibration sensor 2.4 mm/s
Example alert

A reading has crossed the configured threshold.

An authorised user can review the reading and follow the relevant response workflow.

OUR PROCESS

Proven Process. Predictable Results.

1 Concept & Discovery

We understand problems, test fit, explore architecture, track risks and guide decisions.

2 Engineering Design

We design architecture, schematics, mechanics, connectivity and cloud for scalability.

3 Prototype Development

We build firmware, hardware, software MVPs with drivers, OTA, apps and then testing.

4 Product Beautification & Personalization

We build IX/UI/UX with scalable systems, branding and accessibility.

5 Validation

We test functionality, security, performance and apply DFM/DFT best practices.

IoT Control Hub
LIVE
2,847 Devices Online
99.8% Uptime
14ms Latency
Sensor Mesh Active
Cloud Sync Syncing
AI Analytics Processing
SECURITY & SYSTEM INTEGRITY

Build Your IoT Solution with
Security and Growth in Mind

An IoT platform needs to do more than display data. It should handle access appropriately, integrate with the systems it depends on and support the business as its requirements evolve.

During planning, we consider the security and operational requirements relevant to the project, including:
PILLAR 01

Access Control and Data Protection

Define user roles, permissions and appropriate data-handling practices for the system and its users.

Role-Based Access (RBAC) AES-256 / TLS
AD
Administrator Provisioning & Key Mgmt
Full Access
OP
Field Operator Telemetry & Scoped Controls
Restricted

Plan how device data and application workflows interact with available APIs, gateways and business platforms.

Protocol & API Connectors Active Sync
REST Web Services
MQTT Gateway Mesh
ERP Core Database
HOOK Webhooks

Consider anticipated device volumes, data patterns, performance requirements and the future maintenance of the software.

Fleet Volume & Ingestion Auto-Scale ON
High-Volume Ingestion 100,000+ msgs/s
Processing Latency < 12ms [Nominal]

Define suitable logging, error handling, monitoring and recovery approaches based on the system's requirements.

Telemetry & System Health 99.9% Uptime
Central Logs Full Audit Trail
Auto Failover Zero-Loss Resiliency
Alert Rules Smart Thresholds
ARCHITECTURAL INTEGRITY & PRAGMATIC SAFEGUARDS

The exact architecture and security measures depend on the devices, protocols, cloud environment and risk profile. Avoid broad promises such as “100% secure” or claims of compliance with a standard unless they can be substantiated.

TECHNOLOGY ECOSYSTEM

The Right Technology for Your IoT Application

IoT development can involve device communication, data processing, cloud infrastructure, APIs and application interfaces. The technology choices should follow the requirements of your project rather than a fixed stack.

Our approach is to evaluate the existing environment, integration requirements, performance expectations and maintenance needs before selecting an appropriate implementation.

Hardware Platforms & Toolchain

Nordic nRF52/nRF53/nRF54

ESP32

STM32

NXP i.MX RT

TI CC26xx

Renesas RA/RL

Ezurio Lyra-S

Segger

PlatformIO

WHY BUSINESSES CHOOSE US

Smarter Operations.
Better Decisions. Bigger Impact.

50+
IoT Experts
900+
Projects Delivered
98%
Client Satisfaction
30%
Average Cost Savings
2x
Faster Time to Market
SupportSoft IT Team & IoT Engineering

Turn Data into Real Business Value

  • Improve Operational Efficiency
  • Reduce Downtime & Costs
  • Enhance Customer Experience
  • Make Smarter Decisions Faster
CLIENT SUCCESS STORIES

What Our Clients Say
About Working With Us

Outgoer Client Video
Outgoer App Logo Outgoer

Outgoer

Discover. Connect. Go Out.

Paydrop Client Video
Paydrop App Logo Paydrop

Paydrop

Exclusive Local Deals & Rewards

Nav Truck Client Video
Nav Truck App Logo Nav Truck

Nav Truck

Safer Journeys. Better Trucking

Toumpa Client Video
Toumpa App Logo Toumpa

Toumpa

Connect with Like-Minded People

SCLA Client Video
SCLA App Logo SCLA

SCLA

Camp with Confidence

Ready to Build Your Next IoT Solution?

Let's turn your idea into a powerful connected solution.

Expert Developers
On-Time Delivery
Scalable Solutions
24/7 Support
100% Confidential
PEOPLE ALSO ASK

Frequently Asked Questions

Find answers to common questions about our IoT development services.

Have a Question?
We're Here to Help!

Can't find the answer you're looking for? Our IoT experts are ready to assist you.

Supportsoft IoT Consultant
IoT development involves creating the software and connected systems that allow devices to exchange data and provide useful information or functionality. Depending on the project, this can include applications, backend services, dashboards, device integration and analytics.
The scope depends on your requirements. It may include a web dashboard, mobile application, backend platform, APIs, device integration, data visualisation, alerts and testing. Hardware or firmware work should be scoped separately if required.
The cost depends on the number and type of devices, integration complexity, application features, data requirements, security needs and deployment environment. A useful estimate starts with your goals, existing systems and the functionality needed for the first release.
Timelines vary with the scope, device compatibility, integration requirements and testing needed. A focused application connected to an existing platform may have a different timeline from a larger system involving multiple devices and services. The timeline should be agreed after requirements are reviewed.
Existing devices may be integrated when the necessary communication protocols, APIs, documentation and access are available. The first step is to review the device specifications and understand how the data can be accessed.
Yes, a project can include both interfaces when that is part of the agreed scope. They can use shared backend services so authorised users can access relevant device information from different devices.
Security depends on the full system design. Relevant considerations include authentication, access permissions, secure communication, data storage, logging and updates. The measures should be selected according to the project requirements and risks.
Ownership and usage rights should be agreed in the project contract. Before development begins, clarify the treatment of custom code, third-party libraries, documentation, credentials and handover.
Scalability should be considered during architecture and planning. The appropriate approach depends on expected device numbers, data volume, performance needs and future functionality.
Post-launch support can be discussed as part of the engagement. Confirm the available support arrangements, service scope, response expectations and ongoing costs before deployment.
LET'S CONNECT

Start Your IoT Project

Tell us what you're looking to build. Our IoT team will review your requirements and discuss the most practical next steps for your connected solution.

OUR OFFICE

Suite 2D, Level 2/1C Grand Ave, Camellia NSW 2142, Australia

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CALL OUR TEAM

1300 92 10 64  |  +61 404 606 689

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